General Support
active
Total logged
37h 0m
Uninvoiced
0h 0m
Entries
20
Invoices
8
Time by team member
| Team member | Entries | Hours |
|---|---|---|
| Mark Hughes | 18 | 36h 15m |
| Anthony Littlewood | 2 | 0h 45m |
Recent time entries
Last 20
| Date | Description | Who | Duration | Status |
|---|---|---|---|---|
| 29 Oct 2021 | - Support with MacMini | Anthony Littlewood | 0h 15m | invoiced |
| 28 Oct 2021 | NSP -investigated what might have caused the missing Family Photo shoot at KK Adamstown (and why it was showing as created on the orders page); I can’t really say definitively why it was missing, but I improved the scripting so that if there was an error whilst creating the photo shoot, it will not now show as created; Also, I fixed the problem you reported yesterday about not being able to add a Person to a group or composite photos from the “Person” layout. | Mark Hughes | 1h 0m | invoiced |
| 13 Oct 2021 | - Peter assistance with Raid sharing between Mac Mini and iMac | Anthony Littlewood | 0h 30m | invoiced |
| 27 Aug 2021 | NSP - various support for August; Mods to batch face detection for Sharon; Improvements to navigation so that doesnt go back to the top or bottom of the list; Improvements to the speed of Bertha check-in; Problem with corrupted print folder images. | Mark Hughes | 3h 0m | invoiced |
| 23 June 2021 | NSP - Investigate problem with Comps not producing properly on Nicole's computer - found that specific fonts were not installed in the correct folder on that machine; Reinstalled FMS after problem reported by Shantelle that prevented syncing of photo data on-site. | Mark Hughes | 1h 30m | invoiced |
| 22 June 2021 | NSP - Sharon reported a problem with font colours not behaving as expected on Comps; Discovered that the new MBS plugin changed the syntax around specifying colours; Changed all colour references to the new format (for 2021 only) | Mark Hughes | 1h 0m | invoiced |
| 17 June 2021 | NSP - Respond to problem with database not working; Identified that the ARECA storage unit had a problem and the macmini couldn't write to it.; Diagnostic tool was installed and the disk was repaired; Anthony to advise on possible way to improve things going forward | Mark Hughes | 3h 30m | invoiced |
| 4 June 2021 | NSP - Phone support looking into why print folders not producing properly (St Philips); Certain students were entered into the wrong Year causing the whole class to be on wrong sub project | Mark Hughes | 1h 0m | invoiced |
| 3 May 2021 | NSP - Fix a problem for Sharon (search was not working on Person lookup); Modified "Person" report at Proofs stage. Now only shows number of "Comps" person is associated with. | Mark Hughes | 1h 0m | invoiced |
| 21 Apr 2021 | NSP - Fix problem with Export to usb not being able to get small enough - added a feature to remove meta data "Profiles from image; fixed problem with Family B packs not printing to folder properly | Mark Hughes | 1h 30m | invoiced |
| 20 Apr 2021 | NSP - Investigate trad and comps on the same page for proofing.; Minor mods to Commission calculation; Fix recalc on Management stats. | Mark Hughes | 1h 30m | invoiced |
| 31 Mar 2021 | NSP - Investigate problem with Branxton order going missing. Found that was allocated to wrong sub project; Added sort by status feature to Project listing (Sharon) | Mark Hughes | 0h 45m | invoiced |
| 29 Mar 2021 | NSP - Investigate problem at Charlestown East; update operating system and Filemaker on older laptop (Samson); Upload Belmont North Sharks photo shoot. | Mark Hughes | 2h 0m | invoiced |
| 29 Mar 2021 | NSP - Onsite at Charlestown East troubleshooting reported problems with Bertha. | Mark Hughes | 1h 15m | invoiced |
| 25 Mar 2021 | NSP - Onsite sorting out problems with the Print Folder creation; Sort out problem with USB Stick output for Salt Ash; Minor mods to Packing Lists to show if "Office Pickup"; Turn off process head shots for "All" only allow "UnProcessed" | Mark Hughes | 3h 0m | invoiced |
| 11 Mar 2021 | NSP - Spent time trying to identify why West Wallsend comps were not as crisp as McAuley College; Couldn't find or see a difference | Mark Hughes | 1h 30m | invoiced |
| 9 Mar 2021 | NSP - Responding to problems - Font colours wrong; Family double ups; Background colour on booklet pages wrong (Sharon); Respond to call from Tiarne onsite; Investigate why cropped image not updating on Comps.(Tiarne); Investigate why reorder folder not containing all pack images (Nicola) | Mark Hughes | 2h 0m | invoiced |
| 22 Feb 2021 | NSP - General Support - St Pius IDCard barcode change to NESA number; Assistance given to Darlene with SIDS for Pius ( added a feature to help with creating group photos); Investigate why Comps cannot be created on new mac minis (Font location has changed on new operating system) | Mark Hughes | 3h 0m | invoiced |
| 16 Feb 2021 | NSP - Send download links and instruction for Jarrod; Modification on Person Join to detect if First Day photoshoot. If so put Individiual First Day as locaiton for image for composite build | Mark Hughes | 1h 15m | invoiced |
| 19 Jan 2021 | NSP - add feature to Bertha to allow zooming of selected image; add Bertha 105 to all six NSP laptops; test each | Mark Hughes | 6h 30m | invoiced |
Invoices
| Number | Date | Total | Balance | Status |
|---|---|---|---|---|
| CI000040 | 23 Nov 2021 | AUD 1,250.00 | AUD 0.00 | paid |
| CI000037 | 6 Sept 2021 | AUD 1,250.00 | AUD 0.00 | paid |
| CI000036 | 5 July 2021 | AUD 1,725.00 | AUD 0.00 | paid |
| CI000034 | 6 May 2021 | AUD 1,775.00 | AUD 0.00 | paid |
| CI000033 | 20 Apr 2021 | AUD 2,875.00 | AUD 0.00 | paid |
| CI000032 | 20 Apr 2021 | AUD 3,000.00 | AUD 0.00 | paid |
| CI000030 | 8 Mar 2021 | AUD 4,733.00 | AUD 0.00 | paid |
| CI000031 | 8 Mar 2021 | AUD 5,042.00 | AUD 0.00 | paid |
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