General Support

active
Total logged
26h 45m
Uninvoiced
24h 30m
Entries
20
Invoices
0
Time by team member
Team memberEntriesHours
Jacob Edwards1925h 45m
Caleb Harvey11h 0m
Recent time entries
Last 20
DateDescriptionWhoDurationStatus
9 Aug 2023Email for Booking Contact not verifying - Checked the formula for the email verification process to ensure it was taking place correctly - Looked in the back end to see none of the recent manual admin entries ran the formula - Tried adding a new contact in to a booking with successful verification - Tried merging in a new contact with unsuccessful verification - Went into the merge script and added an update step - Email now successfully validates on contact mergeCaleb Harvey1h 0mwip
11 Apr 2023Kylie reported Basic Contact not filled in Reviewed and chased back to email validation when details manually entered, not by customer through web portal Basic Contact checking for Email Verification field to contain a value, not being triggered by manual entries Added in scripting to call server for verification and updates records Booking Contact and Booking Modified script trigger on field present on layoutJacob Edwards0h 30mwip
28 Sept 2022MBFDJacob Edwards0h 15mwip
8 Sept 2022Jacob Edwards1h 30mwip
29 Aug 2022Updated Web layouts to incorporate Booking update when Booking Contact name fields are exited, Tested on PC and Mobile. Result: Requests updated with name fields as form is filled out, live. Updated all Booking records to confirm. Implemented in dev and MBFD. Advised client of resolution.Jacob Edwards1h 30mwip
23 Aug 2022Jacob Edwards1h 0mwip
23 Aug 2022MBFDJacob Edwards0h 45mwip
22 Aug 2022Xibitor MBFDJacob Edwards2h 30mwip
3 Aug 2022Received query on emails going to Junk Advised email sent from Twilio, to pass on to IT SupportJacob Edwards0h 15mwip
27 Apr 2022Troubleshooting with Export buttons for customer. Exporting Requests is reported as opening as everything in one column. Testing with the outputted csv file is what is expected, a functional spreadsheet. Kylie sent through her file that she gets, and it opens as a spreadsheet here. Have sent through requested export excel file to assist. Offered troubleshooting of using right click "Open With" as client may be opening with a text reader determined by local default programs.Jacob Edwards0h 45mwip
13 Apr 2022Reviewed client email with issues and scheduled Zoom Jacob Edwards0h 30mwip
15 Mar 2022Implemented script for UI purge. Scheduled to run at midnight.Jacob Edwards0h 30mwip
10 Mar 2022Altering script to open all attachment files types. Existing script only opens PDF. Reviewed request for VISA surcharge to be added to invoice.Jacob Edwards0h 30mwip
1 Mar 2022T&C formatting query - raised for Java updating to enable formatting in Web Direct.Jacob Edwards0h 30mwip
28 Feb 2022Removed option JoinsJacob Edwards0h 15mwip
24 Feb 2022Continued debugging/script writing for package change issues occurring on booking formJacob Edwards4h 30mwip
23 Feb 2022Debugging to enable customer to utilise site references for quantity calculations. Debugging Request Builder script. Client using packages, Options were not generating at desired times when a Package would be changed on the Request Form. Created new merge fields. Reviewed Customer generated communication templates for merge field use.Jacob Edwards7h 0mwip
23 Feb 2022Investigated displaying invoice address. Updated existing field, triggered update. Communicated to client re adding ABN to invoiceJacob Edwards0h 30mwip
14 Feb 2022Jacob Edwards1h 45mwip
11 Feb 2022Client queries on form set up. Jacob Edwards0h 45mwip
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