General Support
active
Total logged
26h 45m
Uninvoiced
24h 30m
Entries
20
Invoices
0
Time by team member
| Team member | Entries | Hours |
|---|---|---|
| Jacob Edwards | 19 | 25h 45m |
| Caleb Harvey | 1 | 1h 0m |
Recent time entries
Last 20
| Date | Description | Who | Duration | Status |
|---|---|---|---|---|
| 9 Aug 2023 | Email for Booking Contact not verifying - Checked the formula for the email verification process to ensure it was taking place correctly - Looked in the back end to see none of the recent manual admin entries ran the formula - Tried adding a new contact in to a booking with successful verification - Tried merging in a new contact with unsuccessful verification - Went into the merge script and added an update step - Email now successfully validates on contact merge | Caleb Harvey | 1h 0m | wip |
| 11 Apr 2023 | Kylie reported Basic Contact not filled in Reviewed and chased back to email validation when details manually entered, not by customer through web portal Basic Contact checking for Email Verification field to contain a value, not being triggered by manual entries Added in scripting to call server for verification and updates records Booking Contact and Booking Modified script trigger on field present on layout | Jacob Edwards | 0h 30m | wip |
| 28 Sept 2022 | MBFD | Jacob Edwards | 0h 15m | wip |
| 8 Sept 2022 | — | Jacob Edwards | 1h 30m | wip |
| 29 Aug 2022 | Updated Web layouts to incorporate Booking update when Booking Contact name fields are exited, Tested on PC and Mobile. Result: Requests updated with name fields as form is filled out, live. Updated all Booking records to confirm. Implemented in dev and MBFD. Advised client of resolution. | Jacob Edwards | 1h 30m | wip |
| 23 Aug 2022 | — | Jacob Edwards | 1h 0m | wip |
| 23 Aug 2022 | MBFD | Jacob Edwards | 0h 45m | wip |
| 22 Aug 2022 | Xibitor MBFD | Jacob Edwards | 2h 30m | wip |
| 3 Aug 2022 | Received query on emails going to Junk Advised email sent from Twilio, to pass on to IT Support | Jacob Edwards | 0h 15m | wip |
| 27 Apr 2022 | Troubleshooting with Export buttons for customer. Exporting Requests is reported as opening as everything in one column. Testing with the outputted csv file is what is expected, a functional spreadsheet. Kylie sent through her file that she gets, and it opens as a spreadsheet here. Have sent through requested export excel file to assist. Offered troubleshooting of using right click "Open With" as client may be opening with a text reader determined by local default programs. | Jacob Edwards | 0h 45m | wip |
| 13 Apr 2022 | Reviewed client email with issues and scheduled Zoom | Jacob Edwards | 0h 30m | wip |
| 15 Mar 2022 | Implemented script for UI purge. Scheduled to run at midnight. | Jacob Edwards | 0h 30m | wip |
| 10 Mar 2022 | Altering script to open all attachment files types. Existing script only opens PDF. Reviewed request for VISA surcharge to be added to invoice. | Jacob Edwards | 0h 30m | wip |
| 1 Mar 2022 | T&C formatting query - raised for Java updating to enable formatting in Web Direct. | Jacob Edwards | 0h 30m | wip |
| 28 Feb 2022 | Removed option Joins | Jacob Edwards | 0h 15m | wip |
| 24 Feb 2022 | Continued debugging/script writing for package change issues occurring on booking form | Jacob Edwards | 4h 30m | wip |
| 23 Feb 2022 | Debugging to enable customer to utilise site references for quantity calculations. Debugging Request Builder script. Client using packages, Options were not generating at desired times when a Package would be changed on the Request Form. Created new merge fields. Reviewed Customer generated communication templates for merge field use. | Jacob Edwards | 7h 0m | wip |
| 23 Feb 2022 | Investigated displaying invoice address. Updated existing field, triggered update. Communicated to client re adding ABN to invoice | Jacob Edwards | 0h 30m | wip |
| 14 Feb 2022 | — | Jacob Edwards | 1h 45m | wip |
| 11 Feb 2022 | Client queries on form set up. | Jacob Edwards | 0h 45m | wip |
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