General Support
active
Total logged
15h 20m
Uninvoiced
15h 20m
Entries
16
Invoices
0
Time by team member
| Team member | Entries | Hours |
|---|---|---|
| Jacob Edwards | 16 | 15h 20m |
Recent time entries
Last 16
| Date | Description | Who | Duration | Status |
|---|---|---|---|---|
| 23 Aug 2022 | WC alerted to lost note instance via phone call. Logged in as user and tested. Able to replicate issue of notes disappearing. When Auto Commit script ran, the commit would commit one character to the note (often spaces so no note was visible) Reviewed MIDS auto commit time, set at 600 seconds. Implemented in UCC. Informed WC to log out and log back in (to reset auto commit timer). Instructed to utilise save button frequently. | Jacob Edwards | 2h 0m | wip |
| 18 Aug 2022 | Visit to WC House 20. WC organised and keen to use XS. Raised concern of Community Visitor, and casuals seeing other notes for houses - advised it was due to casuals working with participants within the time frame | Jacob Edwards | 0h 45m | wip |
| 9 Aug 2022 | Visit to House 14, JZ reported issues. Found to be Web Direct showing Portal scroll bar over plus button for note, making user think they can't create a note as the button was not visible. | Jacob Edwards | 0h 30m | wip |
| 8 Aug 2022 | PC with JZ - Couldn't find how to create note. Described Plus button over phone, user confirmed found it, created note. PC with JZ - Lost note. JE confirmed unable to see data. JZ confirmed was typing note for a while, then screen turned white and her note is now gone. JZ colourfully expressed satisfaction levels with system. JZ to review with next staff member. JE notes JZ successfuly added content to note. Tested with Sample User. Utilised Microsoft Edge. Test 1: Typing in Body field, with intermittent clicking out of web browser and back into web browser. Body field was editable for 29 minutes. Test 2: Typing in body field, making no clicks on XS or external applications for 15 minutes resulted in Web Direct time out. Identifed as cause of JZ issue. Reviewed and found Web Direct time out set at 15 minutes. Discussed possible repercussions of adjusting to greater time frame with Tash. Reviewed Auto-Commit as it did not function during Note Entry. Get(ActiveFieldName) did not update immediately in Data Viewer when Title/Body field was being selected. | Jacob Edwards | 2h 30m | wip |
| 8 Aug 2022 | Proactive SMS to JZ for notes today | Jacob Edwards | 0h 5m | wip |
| 8 Aug 2022 | Reviewed system - No notes recorded over weekend PC to NC, advised of staff changes on weekend yet to be updated in XS Agreed JE to work onsite WED To review payroll for week just gone To prepare house 20 for using XS as of Tues Aug 16 Emailed CM to request payslips for this weeks payroll | Jacob Edwards | 0h 45m | wip |
| 3 Aug 2022 | Emailed EF with usage Instructions SMS to JR and EF - JR on current shift, EF on overnight | Jacob Edwards | 0h 15m | wip |
| 2 Aug 2022 | — | Jacob Edwards | 0h 0m | wip |
| 2 June 2022 | Reviewing claim of notes not saving. tested on iOS by typing into a record and leaving open. Resulted in note changes successfulyl being committed. Unable to replicate. inestigation into auto commit process. | Jacob Edwards | 1h 0m | wip |
| 1 June 2022 | Reviewed Payroll setup within UCC. Added in further classification for unique EBA not accounted for. Further testing of rules. Requested updated payslip information and any supporting documentation from KF. | Jacob Edwards | 2h 0m | wip |
| 1 June 2022 | Reviewed client request for recovering notes not saved. PC with JC, confirming note in question, no committed data to recover through audit trail. Reviewed previous note assigned to House not Client causing incomplete progress note email. | Jacob Edwards | 0h 45m | wip |
| 31 May 2022 | Client advised select support workers could see all notes in system. Provided User examples. Confirmed logins are occurring on desktop. Logged into provided examples using webdirect - how house support workers log in. Was unable to replicate issue. Screen shared with KF to show issue. User logged in using FileMaker desktop version using example login. Menu Item Jobs displayed when logged in. Identified that Menu Item incorrectly generating with new users being assigned to Support privilege set. KF to remove menu item from already assigned users. JE to investigate why menu item generates, only occuriring on new users. Reviewed Menu item configs, altered and update menu and menu privilege records. Tested by creating new support user. | Jacob Edwards | 2h 0m | wip |
| 19 May 2022 | PC w Vicki Experiencing staff not using Incidents Discussing ability to do a demo with dummy data Explored audit log feature on Incidents | Jacob Edwards | 0h 30m | wip |
| 27 Apr 2022 | Support MP called/SMS'd re: incomplete Progress Note Reminders, advising that her notes are completed. Upon review of incomplete jobs, progress notes have been made against house instead of participant, the participant is the job line that requires the note. Muted the requirements for the jobs as notes have been made. Called and advised MP of process, client advised had not been to a demo. Advised Admin of actions taken. | Jacob Edwards | 1h 0m | wip |
| 27 Apr 2022 | — | Jacob Edwards | 1h 0m | wip |
| 26 Apr 2022 | User BM emailed through request for daily reminders to be muted for 31st Mar, 1st April. Marked job as case notes not required, advised UCC admin via email of actions taken. | Jacob Edwards | 0h 15m | wip |
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