General Support

activenon-billable
Total logged
26h 45m
Uninvoiced
0h 0m
Entries
24
Invoices
0
Time by team member
Team memberEntriesHours
Jacob Edwards1618h 15m
Tash Gromek77h 45m
Scott Oliver10h 45m
Recent time entries
Last 24
DateDescriptionWhoDurationStatus
9 Nov 2022BC unable to remove Job Lines from Invoice 22 Invoice created with items that were $0.00, contributing to a zero balance. Job::Action. paid Entry checks for balance 0, if no above 0 rates are included, considers Job paid. Recalac'd Job as one line item had monetary value, enabling delete button. Advised BC, added review item.Jacob Edwards0h 30mwip
1 Oct 2022Investigation into server issues, restarted machine twice, as first restart did not launch FileMaker server engine in addition to local and remote test connectionsScott Oliver0h 45mwip
8 Sept 2022Specific document type reported as causing XS to not respond still Field calling script trigger that did not perform any actions, sectio of script not relevant to the field and script has been previously commented out. Reasoning unknown. Attempt to modify data successful, XS not crashing at littleman HQ User disconnected from server PC with BC, attempted to change date, unable to, getting "BC is currently modifying", related to session that the user has force quit out of. Record reviewed, file not corrupted, size checked Record unmodifiable due to user modifying (user not displaying on connected users list) Created new record, successfully altered date Requested client to attempt on this new documentJacob Edwards2h 0mwip
15 Aug 2022Updated DEV Nav Medication script triggers on input fields to ensure completion check runs on form modification Modified MedicationUpdate to update Line Data of children if children exist Enables the Show/Hide on Line Data when filling out medicationJacob Edwards1h 45mwip
15 Aug 2022Troubleshooting issue raised by Brady at Dandelion Reported htting Force Recheck on Incomplete Note jobs made them all disppear Reviewed Job configuration settings, no fault found Reviewed field Action Progress Note Entered and Override, pointed to ID Contact Missing Note Confirmed Dand was identical to UCC, UCC list also empty after updating investigated Let statment in field definition of ID Contact Missing Note Staff ID was not being populated into NoteList variable Reviewed Job and Job Line time frames to ensure they should be captured Screen Shared with TG to review Identified that Loop starting variable meant the NoteList was never populate with the first records contact ID JE Updated change in SOS and Mavin, updated records. Advised BMDand of resolutionJacob Edwards2h 15mwip
9 Aug 2022Client reported Medications only able to marked as completed when selected 'Additional comments' on admin user NAV side. Reviewed script triggers on field app input and added to missing type of input. Added script trigger onto Admin field. Identified signature input onfield user input not triggerin update.Jacob Edwards1h 15mwip
9 Aug 2022Client reported job duration hours not calculating correctly on auto-duplicated jobs. Reviewed data and scripting. Found to be corrected in previous release, but jobs created prior not corrected. Went through data and updated all jobs with a duration of a negative eg -16:00 due to Date To not coming through previously. Jacob Edwards1h 15mwip
7 July 2022Updating Missing signature overrides by pr actionJacob Edwards0h 30mwip
6 July 2022Required Auto dismissing signatures based on Job line action. Implemented function to mirror case note dismissing. Jacob Edwards0h 30mwip
23 June 2022Confirmed Support User Export issue resolved for BradyJacob Edwards0h 15mwip
22 June 2022Client raised Warnings that weren't indicating Double Booking Job Numbers. Reviewed and found that the double booking relationship was picking up on job lines marked as deleted, that weren't being deleted. Debugged scripting - get (lmc) found in server script, preventing the actions wrapped in IF. Created 10 test job lines and deleted to confirm resolution. Reviewed remaining warnings on Jobs - found another with same display of double booking with no job number. Identified relationship was being satisfied by job line created for a leave period. Modified Warning field definition to include case statement to check if ID Leave had content, and would display the Leave period From - To instead of double booking no job number. Reviewed client query about non-functional "Overlapping job section" - referring to button within Job Line Info button which selects the double booking job. Unable to find current examples of disfunction - related to deleted job lines being fully removed by server. Emailed client with update and request for examples if non-function is found Jacob Edwards2h 15mwip
2 June 2022Brady provided screenshot of iOS layout with support worker. Specific example was Brodie Williams. Brodie is a team/house leader who is Support but accesses more menu items. Logged in as user and viewed available incidents. a Cat 1 was configured to be available to Support. Any incidents with multiple levels of Category that contain a 1 will be viewable if the user has access to the lower category. PC to Brady to explain, possible future works if becomes a requirement.Jacob Edwards1h 0mwip
2 June 2022Client alerted to higher privilege incidents displaying to support workers. Reviewed iOS layouts and unable to replicate when logged in as Support. Reviewed relationship/filter on System profiles Incident slide. Portal displaying Incidents of all categories, with various names linked to the incident. Confirmed names displayed are the subject of the incident, and all incidents displaying have been created by the user.Jacob Edwards1h 0mwip
2 June 2022adminJacob Edwards0h 15mwip
19 May 2022Jacob Edwards2h 0mwip
9 Mar 2022Altered users available Menu options.Jacob Edwards0h 15mwip
9 Mar 2022Meet with BradyJacob Edwards1h 15mwip
14 Apr 2021FM caching issues on beaumont street mac.Tash Gromek1h 15mwip
18 Jan 2021Emails sent from Brady. - Caching issue - UI Bug fixTash Gromek1h 0mwip
16 Nov 2020Catch upTash Gromek2h 0mwip
14 Sept 2020Upgrade to v1.1.12Tash Gromek0h 30mwip
10 Sept 2020Adjustments to Pay groups for payroll Discussion with BC.Tash Gromek1h 30mwip
7 Sept 2020Tash Gromek1h 0mwip
26 Aug 2020Discussion with Brady re incidents and requirements for NDIS compliance. Advised of current behaviors, abilities and further development needed. Worked through scenarios and how best to manage in xs. Follow up by sending email. Tash Gromek0h 30mwip
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