General support
completenon-billablecompleted 7 Feb 2023
Total logged
13h 50m
Uninvoiced
0h 0m
Entries
19
Invoices
0
Time by team member
| Team member | Entries | Hours |
|---|---|---|
| Jacob Edwards | 13 | 7h 35m |
| Scott Oliver | 6 | 6h 15m |
Recent time entries
Last 19
| Date | Description | Who | Duration | Status |
|---|---|---|---|---|
| 15 Mar 2022 | Implemented script for UI purge. Scheduled to run at midnight. | Jacob Edwards | 0h 15m | wip |
| 22 Feb 2022 | Added in field to mark as Tickets being sent and added searchability into Booking. NAV relationship. Added in toggle button to enable setting/unsetting field. Made note of event dates and scheduled planned version update. | Jacob Edwards | 0h 30m | wip |
| 11 Feb 2022 | Support with Request exports. Customer names contained commas, interpreted as individual cells when exported. Added in Substitute to reomve commas in Registered and trading names. | Jacob Edwards | 0h 45m | wip |
| 9 Feb 2022 | Client notified of email events not updating Delivered status. Investigated scripting and altered to commit on communications. | Jacob Edwards | 0h 45m | wip |
| 2 Feb 2022 | Client reported issue with booking showing "please fill out required contact details before proceeding". Invested request 23068 to find there was a total of 5 Request Contact lines, with 2 blank and 3 populated. Deleted the empty contact lines. Communicated to client. | Jacob Edwards | 0h 30m | wip |
| 31 Jan 2022 | Added dropped event to be included in the check for emails to be marked as "Undelivered". | Jacob Edwards | 0h 15m | wip |
| 24 Jan 2022 | Duplicated Booking - Update From Script and altered parameters Is used for Web Direct and is used for Accepting Requests. Advised Barbara of example being fixed. | Jacob Edwards | 0h 30m | wip |
| 24 Jan 2022 | Processed requested export for specific insurance expiry date | Jacob Edwards | 0h 15m | wip |
| 17 Jan 2022 | Added in new communications status Undelivered into value list and field calculation. Created new relationship to facilitate status updating based on most recent Event record. Implemented calculation based off bounce and deferred events to set status as undelivered. Updated status field on all Communications. Advised client. | Jacob Edwards | 2h 0m | wip |
| 13 Jan 2022 | Client confirmed issue encountered on Request page. Altered relationship and contact is now searchable. | Jacob Edwards | 0h 30m | wip |
| 13 Jan 2022 | Client notified unable to search contact name. Unable to replicate issue. Communicated to client, requested further details ie image, and suggested possibility of another search field with contents affecting the search. | Jacob Edwards | 0h 15m | wip |
| 10 Jan 2022 | Reviewed client email and implemented fix. | Jacob Edwards | 0h 20m | wip |
| 8 Dec 2021 | Email enquiries - unable to print and Packages VS Site Categories Investigated unselectable print button in FM Status bar Edited Custom Menu to include Print command Tested Communicated to customer. Determined Site Categories and Packages share similar names, are seperate records. Package and Site to be created seperately. Communicated to customer. | Jacob Edwards | 0h 45m | wip |
| 9 Nov 2021 | Check over current program and communications, including modifications to communication templates and correspondence with customer | Scott Oliver | 1h 0m | wip |
| 8 Nov 2021 | Support regarding programming of next years packages and form | Scott Oliver | 1h 30m | wip |
| 2 Nov 2021 | Assistance with site numbers in reporting where the booking has been shared | Scott Oliver | 1h 0m | wip |
| 20 Oct 2021 | Fix package pricing and investigation into other issues, response to customer | Scott Oliver | 0h 30m | wip |
| 4 Mar 2021 | Communication and payment type support | Scott Oliver | 1h 30m | wip |
| 12 Jan 2021 | Application and booking management support | Scott Oliver | 0h 45m | wip |