Shine On Support/New invoice

Generate invoice — Shine On Support

Pick entries
33 entries · 46h 35m total
DateProjectDescriptionDuration
8 Feb 2023Incomplete Notes - LG reported Dismiss button does nothingLG advised unable to dismis snotes, reviewed data and was occuring on job lines that have been payrolled, which locks due to backend security for all users. Implemented Full Access version of Set field and commit script with Tash on the dismiss button30m
7 Feb 2023Unpaid Leave VS LWOP, two actions exist, Unpaid Leave does not trigger rulesCheked existing actions, removed extra actions and replaced existing actions with one. remianing action is used in payrules15m
5 Sept 2022General SupportSHine ON Follow ups15m
22 Aug 2022General SupportMirrored development made in DEV file - Manual Time Entry did not update job times Advised client of implemented fix30m
22 Aug 2022General SupportRecord removal of listed Contacts. Record removal of Job Groups (Roster Templates) Confirmed Cascading deletes for relationships stemming from Job Groups and Contacts. Emailed client to advise completion.45m
22 Aug 2022General Support—30m
18 Aug 2022General SupportSupport provided on Staff being able to view documents - being marked to read on policies for time/sign off and participants documents viewable in field app45m
9 Aug 2022General SupportPayroll queries45m
9 Aug 2022General Support—35m
8 Aug 2022General SupportReviewing and troubleshooting payslip for Chantal BAMFORD45m
8 Aug 2022General SupportPR Support for AH Queried PR Actions - unable to remove PC, advised to cut field15m
8 Aug 2022General SupportEmail query from AH - unable to see shifts on payslip PC with AH - reviewed specific example of Sharon, dates missing Advised of Unprocessed Shifts tab 15m
8 Aug 2022General SupportQuery AH - payroll not visible, suggested Date Range may be filtering5m
8 Aug 2022Client Communications and MeetingsEmail to Payroll AH to check-In5m
5 Aug 2022General SupportPC with Client, query about missing item from Un-Invoiced Reviewed and found job commenced yesterday but extended into today Found the Item had been set-up incomplete also, was not estbalished with a Unit Of Measure created new price item on APs plan PC with client to advise of job scheduling for un-invoiced and application of unit of measure30m
3 Aug 2022Client Communications and MeetingsPC with LG LG provided great feedback on utilising XS for their Audit LG expecting to use system from Aug 15th, new rostering staff member on board that day also15m
26 July 2022General Support—30m
25 July 2022General SupportReprocessing and checking payslips for errors15m
25 July 2022General SupportRemoved STD Time Type from first filter on Day rate. Altered priority of OT1.5 rule. Modified output time type of night shift rules to Night Shift, were on SAT. Investigated emailed queries by Annette,3h
18 July 2022General Support—0m
6 July 2022Client Communications and MeetingsFollow up actions30m
6 July 2022Client Communications and Meetings—2h 30m
6 July 2022Payroll Upload—8h 45m
16 June 2022Payroll UploadPR Rates Classifications4h 30m
6 June 2022Payroll Upload—3h 45m
26 May 2022General SupportUser DP emailed, unable to delete contact join Reviewed scripting User test unsuccessful User priv is Executive, found to have delete restrictions, preventing the script step PC to LG, advised of restriction and advised to change to compliance priv set and remove any extra screens the users shouldn't access LG to email through incident details template for adding into file1h 15m
18 May 2022General SupportModified Dev and ShineOn "Communication Info" on Job details contact slide Shine On on to email pay summary through30m
16 Mar 2022General SupportPC with client - addressed questions around adding in documents for Contacts. Advised to add documents through Documents screen, selecting the document type, adding a new document and assigning to a contact.15m
16 Mar 2022General SupportPC from client - advised staff members notes not saving. Client resolved with staff member whilst on phone, staff changing Progress note type to behaviour Note type, erasing their entered detail. Agreed on Tash and Jake visiting on 30th March to go through Payroll. Cheryl, Rowie and Nat to be present. Advised client of Incomplete screen being up to date and showing 8 jobs from yesterday without notes.15m
16 Mar 2022General SupportTroubleshooting access to Host via AnyDesk with Sara. Altered username setting for User in Preferences and added in Auto-open of file. Reviewed query re: privilege sets and Menus - advised via email how to view/add menu options available to users.30m
16 Feb 2022Policies Upload—8h 15m
16 Nov 2021Go Live—4h 30m
15 Nov 2021Training/MeetImplemented new user for demonstration. Set up new job for demonstration with client.20m