Projects/Shine On Support

General Support

completecompleted 8 Feb 2023
Total logged
12h 25m
Uninvoiced
12h 25m
Entries
21
Invoices
0
Time by team member
Team memberEntriesHours
Jacob Edwards2112h 25m
Recent time entries
Last 21
DateDescriptionWhoDurationStatus
5 Sept 2022SHine ON Follow upsJacob Edwards0h 15mwip
22 Aug 2022Mirrored development made in DEV file - Manual Time Entry did not update job times Advised client of implemented fixJacob Edwards0h 30mwip
22 Aug 2022Record removal of listed Contacts. Record removal of Job Groups (Roster Templates) Confirmed Cascading deletes for relationships stemming from Job Groups and Contacts. Emailed client to advise completion.Jacob Edwards0h 45mwip
22 Aug 2022—Jacob Edwards0h 30mwip
18 Aug 2022Support provided on Staff being able to view documents - being marked to read on policies for time/sign off and participants documents viewable in field appJacob Edwards0h 45mwip
9 Aug 2022Payroll queriesJacob Edwards0h 45mwip
9 Aug 2022—Jacob Edwards0h 35mwip
8 Aug 2022Reviewing and troubleshooting payslip for Chantal BAMFORDJacob Edwards0h 45mwip
8 Aug 2022PR Support for AH Queried PR Actions - unable to remove PC, advised to cut fieldJacob Edwards0h 15mwip
8 Aug 2022Email query from AH - unable to see shifts on payslip PC with AH - reviewed specific example of Sharon, dates missing Advised of Unprocessed Shifts tab Jacob Edwards0h 15mwip
8 Aug 2022Query AH - payroll not visible, suggested Date Range may be filteringJacob Edwards0h 5mwip
5 Aug 2022PC with Client, query about missing item from Un-Invoiced Reviewed and found job commenced yesterday but extended into today Found the Item had been set-up incomplete also, was not estbalished with a Unit Of Measure created new price item on APs plan PC with client to advise of job scheduling for un-invoiced and application of unit of measureJacob Edwards0h 30mwip
26 July 2022—Jacob Edwards0h 30mwip
25 July 2022Reprocessing and checking payslips for errorsJacob Edwards0h 15mwip
25 July 2022Removed STD Time Type from first filter on Day rate. Altered priority of OT1.5 rule. Modified output time type of night shift rules to Night Shift, were on SAT. Investigated emailed queries by Annette,Jacob Edwards3h 0mwip
18 July 2022—Jacob Edwards0h 0mwip
26 May 2022User DP emailed, unable to delete contact join Reviewed scripting User test unsuccessful User priv is Executive, found to have delete restrictions, preventing the script step PC to LG, advised of restriction and advised to change to compliance priv set and remove any extra screens the users shouldn't access LG to email through incident details template for adding into fileJacob Edwards1h 15mwip
18 May 2022Modified Dev and ShineOn "Communication Info" on Job details contact slide Shine On on to email pay summary throughJacob Edwards0h 30mwip
16 Mar 2022PC with client - addressed questions around adding in documents for Contacts. Advised to add documents through Documents screen, selecting the document type, adding a new document and assigning to a contact.Jacob Edwards0h 15mwip
16 Mar 2022PC from client - advised staff members notes not saving. Client resolved with staff member whilst on phone, staff changing Progress note type to behaviour Note type, erasing their entered detail. Agreed on Tash and Jake visiting on 30th March to go through Payroll. Cheryl, Rowie and Nat to be present. Advised client of Incomplete screen being up to date and showing 8 jobs from yesterday without notes.Jacob Edwards0h 15mwip
16 Mar 2022Troubleshooting access to Host via AnyDesk with Sara. Altered username setting for User in Preferences and added in Auto-open of file. Reviewed query re: privilege sets and Menus - advised via email how to view/add menu options available to users.Jacob Edwards0h 30mwip