Shine On Support

#761

Account·Prospect·AUD·Oceaniaedit

Phones
0 on file
—
Emails
1 on file
administration@shineonsupport.com.au· Accounts
Contact
Website
https://www.shineonsupport.com
Lead source
Website
Lead date
30 Aug 2021
Owner
—
Support
Shine On Support
Addresses
None on file
No addresses yet.
Intel
0 notes
No intel yet.
Pipeline activity
0 events
—
People & relationships
4 linked contacts
NameIs to usWe are to themEmailPhoneInv
Annette Hofman
Book Keeper - Infinity ABK
Book KeeperBook keeper——N/A
Laura Gray
Operations Manager
Operations Manager———N/A
Michelle Devlin
Service Manager
Service Manager———N/A
Nicole Lane
Roster Coordinator
Roster CoordinatorRostering——N/A
Projects
4 projects
  • General Support
  • Go Live
  • Prospective sale
  • TEST Support Tickets
Tasks
11 open · 34 complete
Change filename to XS-ShineOn - LG Postponed, not important for now24 Apr 2023
Review User Counts8 May 2023
AH - Invoice being marked as Exported, prevents Send to Xero
Client Communications
Emails reported as not sending to clients
General Support
GeneralSupport
Go Live
Journals building Child Support and PAYG when not needed
Onsite Support
Users having trouble with Notes uploading
AH cannot upload NDIS receipt files
AH cannot use Xero integration
AH Unable yo see Summary View on PR Processor
Client Communications and Meetings
Contact Roster Availability
Employee Contracts Current/Updated
General Support
Implementing Note Dismissal on Travel
Import Pay Rates for Invoice items
Incomplete Notes - LG reported Dismiss button does nothing
Initial meeting
Invoice displayin as paid, no payment linked to the invoice
Job Duplication Query
Notes - Linking to Job/Participant
Notes - Signature and Notes incomplete missing displaying to all users
Opening Jobs for Invoice changes
Payroll Upload
PC from DP- Note accessibility
PDF Generation when emailing invoice displaying error 009 in adobe
Policies detail filled in
Policies Upload
Processed Time (Print) - Display ordering incorrect
PR Queries/Changes
PR Rule - Admin Hours - See Notes
PR Rule - Broken Shifts - See Notes
Roster - Reviewing request for unpublished visibility
Summation Email not sending
Super Export Errors
Training/Meet
Troubleshooting Super errors when uploading to Quick Super
U[dating Notes Required for upcoming launch
Uninvoiced totals for Contact does not match totals of job lines when the contact is selected
Unpaid Leave VS LWOP, two actions exist, Unpaid Leave does not trigger rules
User Roster Not Showing All Shifts
Accounting
Total invoiced
AUD 82,942.00
Outstanding
AUD 880.00
Invoices
57
Generate invoice →
Rates
0 on file · newest active wins
No rates set for this client.
Uninvoiced WIP
33 entries · 46h 35m
DateProjectDescriptionWhoDuration
8 Feb 2023Incomplete Notes - LG reported Dismiss button does nothingLG advised unable to dismis snotes, reviewed data and was occuring on job lines that have been payrolled, which locks due to backend security for all users. Implemented Full Access version of Set field and commit script with Tash on the dismiss buttonJacob Edwards30m
7 Feb 2023Unpaid Leave VS LWOP, two actions exist, Unpaid Leave does not trigger rulesCheked existing actions, removed extra actions and replaced existing actions with one. remianing action is used in payrulesJacob Edwards15m
5 Sept 2022General SupportSHine ON Follow upsJacob Edwards15m
22 Aug 2022General SupportMirrored development made in DEV file - Manual Time Entry did not update job times Advised client of implemented fixJacob Edwards30m
22 Aug 2022General SupportRecord removal of listed Contacts. Record removal of Job Groups (Roster Templates) Confirmed Cascading deletes for relationships stemming from Job Groups and Contacts. Emailed client to advise completion.Jacob Edwards45m
22 Aug 2022General Support—Jacob Edwards30m
18 Aug 2022General SupportSupport provided on Staff being able to view documents - being marked to read on policies for time/sign off and participants documents viewable in field appJacob Edwards45m
9 Aug 2022General SupportPayroll queriesJacob Edwards45m
9 Aug 2022General Support—Jacob Edwards35m
8 Aug 2022General SupportReviewing and troubleshooting payslip for Chantal BAMFORDJacob Edwards45m
8 Aug 2022General SupportPR Support for AH Queried PR Actions - unable to remove PC, advised to cut fieldJacob Edwards15m
8 Aug 2022General SupportEmail query from AH - unable to see shifts on payslip PC with AH - reviewed specific example of Sharon, dates missing Advised of Unprocessed Shifts tab Jacob Edwards15m
8 Aug 2022General SupportQuery AH - payroll not visible, suggested Date Range may be filteringJacob Edwards5m
8 Aug 2022Client Communications and MeetingsEmail to Payroll AH to check-InJacob Edwards5m
5 Aug 2022General SupportPC with Client, query about missing item from Un-Invoiced Reviewed and found job commenced yesterday but extended into today Found the Item had been set-up incomplete also, was not estbalished with a Unit Of Measure created new price item on APs plan PC with client to advise of job scheduling for un-invoiced and application of unit of measureJacob Edwards30m
3 Aug 2022Client Communications and MeetingsPC with LG LG provided great feedback on utilising XS for their Audit LG expecting to use system from Aug 15th, new rostering staff member on board that day alsoJacob Edwards15m
26 July 2022General Support—Jacob Edwards30m
25 July 2022General SupportReprocessing and checking payslips for errorsJacob Edwards15m
25 July 2022General SupportRemoved STD Time Type from first filter on Day rate. Altered priority of OT1.5 rule. Modified output time type of night shift rules to Night Shift, were on SAT. Investigated emailed queries by Annette,Jacob Edwards3h
18 July 2022General Support—Jacob Edwards0m
6 July 2022Client Communications and MeetingsFollow up actionsJacob Edwards30m
6 July 2022Client Communications and Meetings—Jacob Edwards2h 30m
6 July 2022Payroll Upload—Tash Gromek8h 45m
16 June 2022Payroll UploadPR Rates ClassificationsTash Gromek4h 30m
6 June 2022Payroll Upload—Jacob Edwards3h 45m
26 May 2022General SupportUser DP emailed, unable to delete contact join Reviewed scripting User test unsuccessful User priv is Executive, found to have delete restrictions, preventing the script step PC to LG, advised of restriction and advised to change to compliance priv set and remove any extra screens the users shouldn't access LG to email through incident details template for adding into fileJacob Edwards1h 15m
18 May 2022General SupportModified Dev and ShineOn "Communication Info" on Job details contact slide Shine On on to email pay summary throughJacob Edwards30m
16 Mar 2022General SupportPC with client - addressed questions around adding in documents for Contacts. Advised to add documents through Documents screen, selecting the document type, adding a new document and assigning to a contact.Jacob Edwards15m
16 Mar 2022General SupportPC from client - advised staff members notes not saving. Client resolved with staff member whilst on phone, staff changing Progress note type to behaviour Note type, erasing their entered detail. Agreed on Tash and Jake visiting on 30th March to go through Payroll. Cheryl, Rowie and Nat to be present. Advised client of Incomplete screen being up to date and showing 8 jobs from yesterday without notes.Jacob Edwards15m
16 Mar 2022General SupportTroubleshooting access to Host via AnyDesk with Sara. Altered username setting for User in Preferences and added in Auto-open of file. Reviewed query re: privilege sets and Menus - advised via email how to view/add menu options available to users.Jacob Edwards30m
16 Feb 2022Policies Upload—Tash Gromek8h 15m
16 Nov 2021Go Live—Tash Gromek4h 30m
15 Nov 2021Training/MeetImplemented new user for demonstration. Set up new job for demonstration with client.Jacob Edwards20m
Recent communications
20 shown · latest first
SentSubjectStatus
15 July 2026LittleMan Tax Invoice L054847Sent
15 June 2026LittleMan Tax Invoice L054793Sent
15 May 2026LittleMan Tax Invoice L054743Sent
15 Apr 2026LittleMan Tax Invoice L054695Sent
15 Mar 2026LittleMan Tax Invoice L054641Sent
15 Feb 2026LittleMan Tax Invoice L054587Sent
15 Jan 2026LittleMan Tax Invoice L054531Sent
15 Dec 2025LittleMan Tax Invoice L054474Sent
15 Nov 2025LittleMan Tax Invoice L054418Sent
15 Oct 2025LittleMan Tax Invoice L054365Sent
15 Sept 2025LittleMan Tax Invoice L054309Sent
15 Aug 2025LittleMan Tax Invoice L054245Sent
15 July 2025LittleMan Tax Invoice L054180Sent
15 June 2025LittleMan Tax Invoice L054105Sent
15 May 2025LittleMan Tax Invoice L054040Sent
15 Apr 2025LittleMan Tax Invoice L053987Sent
15 Mar 2025LittleMan Tax Invoice L053910Sent
15 Feb 2025LittleMan Tax Invoice L053851Sent
15 Jan 2025LittleMan Tax Invoice L053789Sent
15 Dec 2024LittleMan Tax Invoice L053735Sent
Open invoices
5 outstanding
NumberDateDueTotalBalanceStatus
L05484715 July 202622 July 2026AUD 220.00AUD 220.00sent
L05479315 June 202622 June 2026AUD 220.00AUD 220.00sent
L05474315 May 202622 May 2026AUD 220.00AUD 220.00sent
L05464115 Mar 202622 Mar 2026AUD 220.00AUD 220.00sent
C00015615 Nov 202115 Aug 2026AUD 220.00AUD 220.00draft