General Support

active
Total logged
98h 45m
Uninvoiced
0h 0m
Entries
46
Invoices
4
Time by team member
Team memberEntriesHours
Mark Hughes4698h 45m
Recent time entries
Last 30
DateDescriptionWhoDurationStatus
3 Dec 2025NSP - Investigate why booklets were coming out small and blurry (Morriset grads) - found the compression was set too small on Filters (set to default compresion); Get Galaxy Dance digital cards to print; Because two digitals per order (full length and close up) had to modify the code as previously only could handle one image per order.Mark Hughes4h 0minvoiced
11 Nov 2025NSP - Fix logic on reorder digitals to handle new system where link is no longer emailed; Logic on both the reorder and digital packs needed adjustment; tested okMark Hughes3h 45minvoiced
7 Nov 2025NSP - Investigate errors in exporting photos (randomly leaves files in an unusable state); Work on improving the settings feature on comps and trads as per discussion with Sharon.Mark Hughes5h 0minvoiced
16 Oct 2025NSP - Assist Sharon with Trinity Comps that have been created with different colour profiles between pages; Write a script to upload hires to ordering system for all digital pack orders as per discussion with Nicole Mark Hughes3h 0minvoiced
17 Sept 2025NSP - transfer some group photo names that didnt come over from laptop; Mods to footy card layout; Get Booklet pages working for Ashtonfield school copy; Fix issue with Ordering system doing strange things - restarted server; Investigate how to handle marking off as complete dpacks with booklet output onlyMark Hughes2h 0minvoiced
16 Sept 2025NSP - Add a feature to export function to export Trads without borderMark Hughes1h 0minvoiced
12 Sept 2025NSP - troubleshoot problem where it crashes randomly when creating booklets; Fouind that it was crashing on person with no individual photo slot.Mark Hughes1h 0minvoiced
11 Sept 2025NSP - Ashtonfield booklet as per discussion with Sharon; Design layout - hard one with photo to be overlaid in circleMark Hughes3h 0minvoiced
28 Aug 2025NSP- Changes to SPCC ID cards (for Nicola); Mods to Trading cards for Souths JRLFC (Nicole)Mark Hughes0h 30minvoiced
20 Aug 2025NSP - Issue with power outage causing Filemaker to crash and not come back as expected - had to reset the permissions on container folder to allow filemaker to recognise it; Added a feature for Sharon whereby can manually control the line breaks on the Absentee list if necessary (Comps).Mark Hughes1h 30minvoiced
19 Aug 2025NSP - Fix flag on Person record to show if they have Family photo or not (was ignoring manually entered Family photos); Changes to laptop Bertha to upload all person join records regardless; Reupload project for Rutherford FC (Julie)Mark Hughes2h 30minvoiced
14 Aug 2025NSP - Investigate issue with Trads coming out with different colour border than comps; Found it was still an issue with the colour profile of the actual photo which is different to the template - they ideally need to be the same so no conversion takes place. Nicole to speak with Sharon; Slight modification to the ID card for SPCC Waratah for Nicola.Mark Hughes0h 45minvoiced
12 Aug 2025NSP - Issue with expired certificate; Sort out issue with inconsistent formatting of names on booklets (added a step to remove any text formatting)Mark Hughes1h 0minvoiced
7 Aug 2025NSP - Bertha changes for Julie; Download trads for NicoleMark Hughes0h 30minvoiced
29 July 2025NSP - Investigating issue with HiRes reorders only showing low res imageMark Hughes3h 0minvoiced
30 June 2025NSP - Help Nicola with staff output for Mac College; found that the system doesnt like a capital X in the crop size (ie. 600x900)Mark Hughes0h 30minvoiced
25 June 2025NSP - Investigate why downloads are not working properly - found the API feature in Filemaker was doing strange things - performed a restart and fixed problem; Fix minor problem with trading cards (booklets); Modified the way reorders work (added Digital Reorder Pack types to all Project Pack types as a secondary one so reorders flow through properly on Orders page)Mark Hughes2h 0minvoiced
20 June 2025NSP - reinstate the old way of remoting into certain computers on the network (as per Sharon); Had to get authorisation to router from Sam TessMark Hughes0h 45minvoiced
17 June 2025NSP - Investigate why cant add 8x12 reorder either through the web or even directly in FilemakerMark Hughes0h 30minvoiced
10 June 2025NSP - Troubleshoot problem with comps being produced with washed out looking colour - discovered that the background was using a different colour profile (sRGB IEC) whereas the indos were Adobe RGB (1998). This resulted in a conversion that renedered the final result inferior. Changed the script so that the background matched the indos; Investigated why the refresh button failed to update the indos correctly resulting in many photos not printing properly; Changed the script on Comps so that it doesnt print "ABSENT:" prefix when there is not absentees.Mark Hughes2h 0minvoiced
30 May 2025NSP - create automated shell script to restart the Filemaker script engine regularly ( has been freezing sometimes and preventing confirmations to be sent); Write Help instructions for Booklets, especially how to swap out overlay images on things like Trading Cards.Mark Hughes4h 0minvoiced
23 May 2025NSP - Fix issue with SIDs being reimported but the orders wouldn't refresh with the new People ; Trading Cards - investigate if can just use a template; found that the png transparency doesnt work if done this way; Had to setup new layout for all four sport projects for this week; need to train Sharon in how to create layouts; Get Swansea FC trading cards aligned properly; Investigate why a particular hires download link not working (found image was there but empty - changed the script to check for file size rather than if file exists; Add hires flyer to list of options to export from Photo Shoot layout; Investigate why index cards not producing pdf properly (page layout was using wrong page size); Investigate why ordering site was down (problems with Aus Websites domain name hosting server); Mark Hughes7h 0minvoiced
15 May 2025NSP - Fix up Rutherford FC sids for NicoleMark Hughes0h 30minvoiced
12 May 2025NSP - Help Julie import names from Mayfield West photos; Work out why FDK booklets not showing image for Nicole (no edited photos)Mark Hughes0h 45minvoiced
2 May 2025NSP - Troubleshoot grad certificate booklets photo not central - created a new setting for grad booklets; Added confirmation on ordering page that allows images of child to be used for other students photos; Add a feature to copy last years image to this years photo; Update Filemaker Server to the lastest version; Investigate ways to be able to find best photo (ie. MBS or Aftershoot)Mark Hughes4h 0minvoiced
24 Apr 2025NSP - Troubleshoot issue with Waratah public Grad Certificates (wrong images) - found that there were multiple people attaced to one particular indo; Troubleshoot why Year 11 booklets at Trinity were not showing the correct class - found that multiple classes were added to some of the year 11 students (booklet assumes student belongs to only one class)Mark Hughes3h 0minvoiced
8 Apr 2025NSP - Fix - Confirmation emails not coming through for a day or so - needed a database restart as script engine locked; Add a feature to override photo overlay on booklets - for printing school copy.Mark Hughes1h 30minvoiced
2 Apr 2025NSP - Export images not displaying correctly (complaints from school); Found a bug in the export script that was making horizontal position to be off a little; Ongoing issue with positions not coming through from Bertha 201 - made mods to script;Mark Hughes1h 30minvoiced
26 Mar 2025NSP - Import names and positions from Catherine McCauly year 12 photo off JR; Mods to export to handle case where there is no student # - will now look for Sussi or Nesa number; Mods to Trinity ID cardMark Hughes2h 0minvoiced
20 Mar 2025NSP - Restart server due to slow performance; Booklets - added a feature to print a school copy of each one; Investigate why users cant download the low res image online; Add Year search on Orders so can see how many Booklets required; Add a feature to be able search People on class and roll class (needed for Trinity); Fix West Wallsend Yr7 Sids for Nicole; Update JR to latest version; Import positions from JR that didnt come through for Warners Bay.Mark Hughes5h 0minvoiced
Invoices
NumberDateTotalBalanceStatus
CI00007013 Nov 2025AUD 18,633.00AUD 0.00paid
CI0000682 Oct 2025AUD 7,250.00AUD 0.00paid
CI0000672 Oct 2025AUD 8,225.00AUD 0.00paid
CI00006413 Dec 2024AUD 4,500.00AUD 0.00paid
Stages
  • General Support 2025
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