General Support
active
Total logged
53h 15m
Uninvoiced
0h 0m
Entries
35
Invoices
5
Time by team member
| Team member | Entries | Hours |
|---|---|---|
| Mark Hughes | 33 | 46h 45m |
| Anthony Littlewood | 2 | 6h 30m |
Recent time entries
Last 30
| Date | Description | Who | Duration | Status |
|---|---|---|---|---|
| 2 Dec 2024 | NSP - Onsite soring out why dance images had additional text on the output - found that the script was trying to add the webcode twice; Added a BW option for the output; Due to internet outage moved the server and Areca to Littleman so orders can come through to main system. | Mark Hughes | 2h 0m | invoiced |
| 21 Nov 2024 | NSP - investigate why fm-api system not working; running out of credits too quickly ; turned of click tracking; email them to ask for more credits | Mark Hughes | 1h 0m | invoiced |
| 8 Nov 2024 | NSP - Change the way settings are saved on comps - add font colour to the list of settings; Investigate why running out of credit on image download system; Look at way to bring over Indo notes onto the comp page (Laptop Bertha) | Mark Hughes | 3h 0m | invoiced |
| 17 Oct 2024 | NSP - Add 2024 template on graduation orders for Narnia; Investigate bug with Booklet pages | Mark Hughes | 1h 0m | invoiced |
| 8 Oct 2024 | NSP - investigate pack K issue; Found some projects still had to have K pack renamed to Family K Pack. | Mark Hughes | 0h 30m | invoiced |
| 8 Oct 2024 | NSP - Investigate problem Nicole reported whereby users could not log in; Found that there was a corruption on the auth record which prevented "find" operations; A server restart corrected the situation; Also found issue with screen sharing into one of the other mac minis - ip address had changed (even though set as static. | Mark Hughes | 1h 0m | invoiced |
| 25 Sept 2024 | NSP - Investigate and fix why Projects are not always showing as printed(causing reorders to slip through the system); Found that calculation didnt include "Finished" as well as "Printed" | Mark Hughes | 1h 0m | invoiced |
| 20 Sept 2024 | NSP - Onsite - troubleshoot why internet and Bertha not available on the network; Found that cable coming out of router was not connected to the network switch; Investigate why Glendore raws are not coming out - appear to be missing. | Mark Hughes | 1h 15m | invoiced |
| 3 Sept 2024 | NSP - fix issue with memory leak; fix Tx number not coming in from NSP Ordering | Mark Hughes | 2h 30m | invoiced |
| 3 Sept 2024 | NSP - onsite sorting out issue with output not being generated from certain computers or logins - found that a lot of images are not being cleared from memory causing problems with output; Booklets - identified problem with page setup not being set appropriately; Changed output dir to print folder; Other minor issues sorted (refresh on all orders, customer issue with downloads resolved) | Mark Hughes | 2h 0m | invoiced |
| 25 July 2024 | NSP - modify Pack Labels as per Nicoles request; Provide Paypal transaction number on Orders in main system (for refunds); Open port on router to allow remote access to M1 mac mini; Investigate why comps not being created for Bishop Tyrrel | Mark Hughes | 1h 15m | invoiced |
| 5 July 2024 | NSP - Cont. with Comp alert at project level (update via scheduled script every 10 mins); Investigate orders that have gone missing according to customers who have rung recently; | Mark Hughes | 2h 0m | invoiced |
| 2 July 2024 | NSP - Onsite - help with checking in laptop with damaged screen; Investigate how to prevent Absent flag when there is a photo (comps); Make more space on computer in print room; Mods to Packing List to include year. | Mark Hughes | 2h 0m | invoiced |
| 25 June 2024 | NSP - modify Grad folders (Telarah) to be able to save the background images instead of having to put them in each time (currently using global fields instead of real fields) | Mark Hughes | 1h 0m | invoiced |
| 21 June 2024 | NSP - Family orders without a photo are being printed (blank) and marked as being printed - Modified calculation to prevent this happening; Checked scripting to see why project type keeps reverting to blank on ordering system - couldn't see an obvious reason. | Mark Hughes | 1h 0m | invoiced |
| 20 June 2024 | NSP - added necessary setting to be able to handle CR3 output for new cameras (Canon EOS R5); Investigate why customers are reporting no receipt of confirmation emails - found that script has been stuck for 2 weeks; Restarted script engine and seems to be working now (sent unsent emails for the last week) | Mark Hughes | 1h 30m | invoiced |
| 13 June 2024 | NSP - investigate why background colour on St Josephs Trads was coming out differently to last year (same background template); found that the processed photo only had a RGB colour profile instead of sRGB; Added a feature to be able use another image to set the correct colour profile. | Mark Hughes | 1h 0m | invoiced |
| 30 May 2024 | NSP - Reinstate Kinder Composites that were coming through on FDK sub project; Investigate why so many Family photos were being created without people attached. | Mark Hughes | 1h 0m | invoiced |
| 2 May 2024 | NSP - Onsite - resolve issue with Syncing down not working; Found the permissions had not been configured on the "new" Photo table.; Turned off icloud syncing on all laptops | Mark Hughes | 2h 0m | invoiced |
| 26 Apr 2024 | NSP - Investigate why indos are printing upside down; Found that the orientation of the images were for some reason landscape even though they were showing portrait; Was able to auto orientate images to normalise in this situation. | Mark Hughes | 1h 0m | invoiced |
| 24 Apr 2024 | NSP - Fix managment stats and prevent negative values coming through going forward | Mark Hughes | 1h 0m | invoiced |
| 19 Apr 2024 | NSP - install Goodsync on new bertha machine; improve person matching from orders | Mark Hughes | 3h 0m | invoiced |
| 18 Apr 2024 | NSP - Wakefield small images needed manual cropping | Mark Hughes | 0h 45m | invoiced |
| 11 Apr 2024 | Database reconstruction | Anthony Littlewood | 2h 0m | invoiced |
| 10 Apr 2024 | Server outage and rebuild | Anthony Littlewood | 4h 30m | invoiced |
| 4 Apr 2024 | NSP - Help with uploading of Rathmines photos; Problem with cropping faces on New Lambton comps (6P); Issue with photos exporting in corrupt format | Mark Hughes | 2h 0m | invoiced |
| 2 Apr 2024 | NSP - investigate why ordering system is not operational; found it was the main newcastleschoolportraits.com site that was down. | Mark Hughes | 0h 30m | invoiced |
| 25 Mar 2024 | NSP - E-mailing of notifications was not working - found that due to changes to the way data is uploaded into orders, the notifications were not goin out; fixed ok | Mark Hughes | 2h 0m | invoiced |
| 19 Mar 2024 | NSP - Modify script on reorder packing labels to save to desktop instead of temporary folder; Assist in importing photos from laptop; | Mark Hughes | 1h 0m | invoiced |
| 14 Mar 2024 | NSP - Fix problem with Pack 50s coming out looking different to the other output - found scripting error that failed to apply the correct colour profile for Pack50 and Pack30. | Mark Hughes | 1h 15m | invoiced |
Invoices
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