General Support
active
Total logged
31h 15m
Uninvoiced
0h 0m
Entries
18
Invoices
6
Time by team member
| Team member | Entries | Hours |
|---|---|---|
| Mark Hughes | 17 | 29h 30m |
| Anthony Littlewood | 1 | 1h 45m |
Recent time entries
Last 18
| Date | Description | Who | Duration | Status |
|---|---|---|---|---|
| 13 Nov 2023 | NAT - No email or SMS going out of the system; Found the email and update scripts had stopped working for some reason (didn't get notification of failure); reinstated scripts and sent messages that were important and disabled the rest; restarted scripting engine and tested server notifications were working. | Mark Hughes | 1h 0m | invoiced |
| 24 Aug 2023 | Meeting with Earl and scoping of project and rollout | Anthony Littlewood | 1h 45m | invoiced |
| 24 Aug 2023 | NAT - Meeting with Earl regarding future plans | Mark Hughes | 2h 0m | invoiced |
| 17 Aug 2023 | NAT - investigate slow performance (cont.) - Cheryl reported very slow performance at 10:00am - changed the script repeat time from 10mins to 1 hour; Tried changing to 1minute so shouldn't get bogged down with lots of updates; | Mark Hughes | 1h 30m | invoiced |
| 15 Aug 2023 | NAT - Investigate slow performance; INvestigate why emails not going out; found password change on full access account affected script schedules; | Mark Hughes | 0h 30m | invoiced |
| 3 Aug 2023 | NAT - restart Web publishing engine; Had to ring IT help desk to get my username reinstated as I couldnt log in. | Mark Hughes | 0h 30m | invoiced |
| 20 July 2023 | NAT - Onsite fixing problem with one of the quality lab computers not being able to log into the database; Modify script to ensure cant happen again; Email findings to Anish | Mark Hughes | 2h 0m | invoiced |
| 8 May 2023 | NAT - Investigate and resolve why booking confirmations are not sending correctly; Found a bug causing the focus to move off portal row causing inconsistent results | Mark Hughes | 1h 30m | invoiced |
| 2 May 2023 | NAT - INvestigate why Booking Confirmation checkbox reverts after sending email | Mark Hughes | 0h 30m | invoiced |
| 2 May 2023 | NAT - Investigage slow response; Found issue with a script that was updating any transaction that didnt have necessary product analysis - assuming "protein" was always necssary - but Sorgum doesnt; Was updating same records over and over; Fixed OK | Mark Hughes | 1h 45m | invoiced |
| 24 Apr 2023 | NAT - respond to Cheryl's email re lock date | Mark Hughes | 0h 30m | invoiced |
| 10 Mar 2023 | NAT - Investigate Product Analysis not showing properly on Transaction page; Found that someone had changed the order of analysis, making the order on the Transaction change, and thus not lining up with headings; Investigate why some emails are not sending - found some weird characters in relevant email addresses- emailed Cheryl. | Mark Hughes | 1h 30m | invoiced |
| 9 Mar 2023 | NAT - Meeting to discuss network / server upgrade | Mark Hughes | 0h 45m | invoiced |
| 6 Mar 2023 | NAT - Design document for Filemaker system as requested by Qube's Thomas Asgari (as per discussion with Cheryl) | Mark Hughes | 4h 0m | invoiced |
| 23 Feb 2023 | NAT - Investigate why Audit log not showing certain data modifications (due to locked record?); Updated Audit custom function; Test | Mark Hughes | 1h 30m | invoiced |
| 16 Feb 2023 | NAT - Meeting to discuss Filemaker requirements for Qube network upgrade | Mark Hughes | 1h 30m | invoiced |
| 9 Feb 2023 | NAT - Investigate why discrepancy in DR1 Duram totals as per Cheryl's email; Fixed problem with Trans Group import; Investigate suspected bug in Excel report. | Mark Hughes | 2h 30m | invoiced |
| 23 Jan 2023 | NAT - Move all historical transactions that were allocated to Wheat DR1, over to Duram DR1 for contracts NAT06, and NAT07; Performed on Test database first to prove concept; Also show active Contracts on Stock report list (exclude pending); Produce a Totals page on report by contract excel stock report; As per discussion with Cheryl | Mark Hughes | 6h 0m | invoiced |
Invoices
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